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  • What type of information do we collect?
    We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
  • How do you collect information?
    When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
  • Why do we collect such personal information?
    We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our and guess and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.
  • How do we store, use, share and disclose our site guess personal information?"
    Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
  • How do we communicate with our site guess?
    We may contact you to notify you regarding your orders, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send Sales or Discount notification, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
  • How can you withdraw their consent?
    If you don’t want us to process your data anymore, please contact us at
  • Privacy policy updates
    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
  • How do I make a change to my contact information?
    If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at
  • What is your return policy?
    For hygienic purposes all under garment sales are final. Bras and Sleepwear we accept returns up to 14 days after you receive the items. Please email to receive return authorization to return, please send your garments at your expense to: FANCY PANTIES 3100 Garden St PO Box 80016 RPO Rossland Garden Whitby, Ontario L1R 0H1 Remember to include your RA#.
  • Do you return damaged products?
    Yes, we will issue a full replacement if you receive a product that is damaged. Please email
  • I didn't receive my shipment, what do I do?"
    Please contact us immediately so we can track your order and provide you with shipping details. Email us at
  • How do you ship your products?
    We currently ship using Canada Post & UPS.
  • Do you ship Internationally?
    Yes, we ship internationally.
  • How long does it take to receive my products?
    Depending on where it is going it can take from 12-25 days to arrive. Allow 1-2 days for processing of orders. Due to COVID shippment time may be longer than usual.
  • Where orders are shipped from?
    Orders are shipped from Canada.
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